Terms and conditions

Terms and Conditions

These terms and conditions govern the access, use, and purchase of products through the website www.thesecretcornermallorca.es, owned by Minchiadritta SLU.

By using this website or placing an order, the user declares to have read, understood, and accepted these terms and conditions.

1. Owner's Details

Owner: Minchiadritta SLU

NIF/CIF: B56606643

Address: Calle Sant Miquel 63 bajo, 07002 Palma de Mallorca, Illes Balears, Spain

Trade Name: The Secret Corner Mallorca

Website: www.thesecretcornermallorca.es

Email: info@thesecretcornermallorca.es

Phone / WhatsApp: +34 638 57 65 75

2. Purpose

These terms regulate the conditions for purchasing products offered at The Secret Corner Mallorca, as well as the rights and obligations of the user and the website owner.

The website is oriented towards the online sale of legal hemp-based products, accessories, complements, and selected items, always within the applicable legal framework.

3. Legal Age

The use of this website and the placement of orders are reserved for adults.

By placing an order, the user declares to be of legal age and to have sufficient legal capacity to contract.

The Secret Corner Mallorca reserves the right to cancel orders if there are indications that the buyer does not meet the necessary legal requirements.

4. Products Offered

The products available in the online store are displayed with their corresponding information, description, price, and images.

Images may be indicative, and there may be small differences in presentation, packaging, or format compared to the product received.

The Secret Corner Mallorca does not sell illegal products or products that do not comply with the applicable regulations in Spain and the European Union.

The information published on the website is for informational and commercial purposes. It does not constitute medical, health, or legal advice.

5. Product Availability

Product availability may vary depending on stock, demand, or logistical incidents.

If a product is unavailable after placing an order, we will contact the customer to offer a solution, replacement, waiting period, or cancellation of the order, as appropriate.

6. Prices

The prices published on the website are shown in euros and include applicable taxes, unless otherwise indicated.

Shipping costs, if applicable, will be shown during the purchase process before finalizing the order.

The Secret Corner Mallorca reserves the right to modify prices, promotions, and commercial conditions at any time. Changes will not affect already confirmed orders.

7. Purchase Process

To place an order, the user must select the desired products, add them to the cart, and complete the checkout process by entering the requested data.

The user is responsible for providing complete, truthful, and updated information, especially regarding their contact details, shipping address, and necessary data for order management.

Once the order is finalized, the customer will receive a confirmation or information related to the payment process and order preparation.

8. Payment Methods

Available payment methods may include:

Credit or debit card payment via a secure Viva Wallet link.
Bank transfer.

For card payments, the customer will receive a secure link from Viva Wallet in the email used during checkout.

For bank transfer payments, the customer will receive or view the necessary details to complete the payment. It is important to include the order number in the transfer description.

The order will be prepared and processed only after payment confirmation.

9. Payment Confirmation

Payment confirmation may vary depending on the method used.

Card payments via secure link are usually confirmed more quickly. Bank transfer payments may take longer depending on the bank, time of day, and working days.

Until payment has been confirmed, the order will not be prepared for shipment.

10. Shipping

We ship to Spain and countries in the European Union, subject to availability and service conditions.

Same-day delivery may also be available in Palma de Mallorca and surrounding areas, depending on the zone, time, and availability.

Orders are usually prepared within 24 to 48 business hours after payment confirmation.

Delivery times may vary depending on the destination, shipping company, holidays, logistical incidents, or causes beyond the control of The Secret Corner Mallorca.

All orders are prepared with discreet packaging and no visible references to the package content.

11. Shipping Address

The customer is responsible for correctly entering shipping details.

If an error is detected in the address after placing the order, you must contact us as soon as possible.

If the order has not yet been prepared or shipped, we will try to modify the details before shipping. Once shipped, it will not always be possible to make changes.

12. Returns and Refunds

The customer may request a return within the corresponding period, provided the product meets the necessary conditions for return.

The product must be in its original, unused, unopened, untampered condition, and with its original packaging, whenever applicable.

For reasons of hygiene, safety, or the nature of the product, some items cannot be returned once opened, unsealed, or tampered with.

For more information, please refer to our Returns and Refunds page.

13. Damaged or Incorrect Products

If the customer receives a damaged, defective, or incorrect product, they must contact our team as soon as possible, indicating the order number.

We may request photos of the package, the product, and any visible damage to properly review the incident.

Once the case has been reviewed, we will indicate the next steps.

14. Proper Use of Products

The customer is responsible for using the purchased products appropriately and in accordance with the current regulations in their place of residence or destination.

The products offered on the website must not be used for illegal purposes or purposes contrary to applicable regulations.

The user declares to know and accept that certain products may be subject to specific restrictions depending on the country, region, or local applicable regulations.

15. Limitation of Liability

The Secret Corner Mallorca will not be responsible for damages, losses, or incidents arising from the incorrect use of products, incorrect shipping data, non-compliance with applicable regulations by the customer, or causes beyond our control.

Nor will we be responsible for delays or incidents caused by transport companies, banking entities, payment platforms, external services, force majeure, or unforeseen circumstances.

16. Intellectual Property

All website content, including texts, images, logos, designs, structure, graphic elements, trademarks, and trade names, are the property of Minchiadritta SLU or third parties who have authorized their use.

Their reproduction, distribution, public communication, transformation, or any unauthorized use is prohibited without prior written consent.

17. Data Protection

The processing of user personal data will be carried out in accordance with our Privacy Policy.

Users can consult this policy to learn how we collect, use, and protect their personal data.

18. Modification of Terms

Minchiadritta SLU reserves the right to modify these terms and conditions to adapt them to legal, technical, commercial changes, or changes in the operation of the website.

The updated version will always be available on this page.

19. Applicable Law and Jurisdiction

These terms and conditions are governed by Spanish law.

For any controversy arising from the use of the website or the purchase of products, the parties will submit to the courts and tribunals that correspond according to the applicable regulations on consumers and users.

20. Contact

For any questions related to these terms and conditions, you can contact us: