Privacy Policy

At The Secret Corner Mallorca, we are committed to protecting the privacy of our clients and users.

Through this privacy policy, we inform you about how we collect, use, and protect your personal data when you visit our website, place an order, contact us, or use our services.

1. Data Controller

Controller: Minchiadritta SLU

NIF/CIF: B56606643

Address: Calle Sant Miquel 63 bajo, 07002 Palma de Mallorca, Illes Balears, Spain

Contact Email: info@thesecretcornermallorca.es

Phone / WhatsApp: +34 638 57 65 75

Website: www.thesecretcornermallorca.es

2. Personal Data We May Process

We may process personal data that the user provides to us when browsing the website, placing an order, contacting us, or using our services.

This data may include:

• Name and surname.
• Contact email.
• Phone or WhatsApp.
• Shipping and billing address.
• Order-related data.
• Payment information necessary to manage the transaction.
• IP address, browsing data, and cookies, where applicable.
• Any information voluntarily provided by the user through forms, email, chat, or customer service channels.

3. Purpose of Processing

We process your personal data for the following purposes:

• Manage orders placed in our online store.
• Send information related to the order, payment, preparation, and shipping.
• Manage payments via secure link, bank transfer, or other available methods.
• Address inquiries, requests, or incidents submitted by the user.
• Manage returns, refunds, or claims.
• Send necessary communications related to the contracted service.
• Comply with legal, tax, accounting, and administrative obligations.
• Improve the security, functionality, and user experience of the website.
• Send commercial communications only when there is consent or a sufficient legal basis.

4. Legal Basis for Processing

The legal basis for processing your data will depend on each purpose:

• Contract performance: for managing orders, payments, shipments, returns, and customer service related to the purchase.
• User consent: for commercial communications, specific forms, or acceptance of non-essential cookies.
• Compliance with legal obligations: for tax, accounting, administrative, or consumer obligations.
• Legitimate interest: to improve website security, prevent abuse, manage incidents, and handle communications related to our services.

5. Data Recipients

Your data may be disclosed to third parties when necessary to properly provide the service or comply with legal obligations.

These recipients may include:

• Technology and web hosting providers.
• E-commerce platforms used to manage the online store.
• Payment providers, such as Viva Wallet, when the user chooses to pay via a secure link.
• Banking entities, when payment is made by bank transfer.
• Transport or courier companies for order delivery.
• Customer service, email, chat, or communication services.
• Consultancies, managers, public administrations, or authorities when there is a legal obligation.

We do not sell your personal data to third parties.

6. International Data Transfers

Some technology providers used for website management, online store, analytics, communications, or digital services may be located outside the European Economic Area.

In such cases, efforts will be made to ensure that such transfers are carried out with adequate safeguards in accordance with applicable data protection regulations.

7. Retention Period

We will retain your personal data for the time necessary to fulfill the purpose for which it was collected.

Data related to orders, billing, payments, or customer service may be retained for the periods necessary to comply with legal, tax, or accounting obligations or to address potential liabilities.

Data processed based on consent will be retained as long as the user does not withdraw such consent.

8. User Rights

Users can exercise their rights of access, rectification, erasure, opposition, restriction of processing, and data portability, where applicable.

To exercise these rights, you can send a request to:

info@thesecretcornermallorca.es

The request must include sufficient information to identify the applicant and clearly specify the right they wish to exercise.

You also have the right to file a complaint with the Spanish Data Protection Agency if you believe that the processing of your data does not comply with applicable regulations.

9. Data Security

We implement reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no transmission or storage system on the internet can guarantee absolute security.

10. Commercial Communications

We will only send commercial communications when the user has given their consent or when there is a legal basis that permits it.

The user may unsubscribe from these communications at any time by following the instructions included in each communication or by contacting us via email.

11. Minors

This website and its services are not directed at minors.

The user declares that they are of legal age and have sufficient legal capacity to use this website and make online purchases.

12. Cookies and Similar Technologies

This website may use cookies and similar technologies to improve the browsing experience, analyze site usage, and manage certain functionalities.

For more information, please consult our Cookie Policy.

13. Changes to the Privacy Policy

Minchiadritta SLU reserves the right to modify this privacy policy to adapt it to legal, technical, or operational changes of the website.

The updated version will always be available on this page.