Shipping

At The Secret Corner, we prepare each order with care, discretion, and attention to detail.

Our goal is for you to receive your order safely, clearly, and without complications.

Order Preparation

Orders are prepared once payment is confirmed.

If you have chosen to pay by card via a Viva Wallet link, we will prepare your order after receiving payment confirmation.

If you have chosen bank transfer, the order will be prepared once payment has been received and confirmed.

Preparation Times

Typically, orders are prepared within 24 to 48 business hours after payment confirmation.

During periods of high demand, promotions, or holidays, preparation may take a little longer.

Discreet Shipping

All orders are prepared with discreet packaging and no visible references to the package contents.

We protect customer privacy throughout the preparation and shipping process.

Delivery Times

Delivery times may vary depending on the destination, the shipping company, and the time payment is confirmed.

Once the order has been shipped, you will receive the corresponding information to track the status of the shipment, when available.

Shipping Address

It is the customer's responsibility to correctly enter the shipping details during checkout.

If you detect an error in your address after placing the order, please contact us as soon as possible. If the order has not yet been prepared or shipped, we will try to modify the details before shipping.

Undelivered Orders

If an order cannot be delivered due to incorrect data, absence of the recipient, or reasons beyond The Secret Corner's control, we will review the case individually.

Additional costs arising from a new shipment may be the responsibility of the customer.

Customer Service

If you have any questions about your shipment, you can contact our team by providing your order number.

We will help you as soon as possible.