Returns and Refunds

At The Secret Corner, we want you to shop with confidence. If you have any issues with your order, our team will review your case clearly and personally.

Before requesting a return, we recommend you carefully read the conditions stated on this page.

Return Request Period

The customer has a period of 14 calendar days from receipt of the order to request a return, provided the product meets the necessary conditions for return.

To initiate a request, you should contact our team, stating your order number and the reason for the request.

Product Conditions

For a return to be accepted, the product must be in its original condition, unused, unopened, untampered with, and in its original packaging, where applicable.

We will not be able to accept returns for products that have been opened, used, damaged, tampered with, or are not in suitable condition for review.

Products Not Eligible for Return

For reasons of hygiene, safety, or the nature of the product, some items cannot be returned once opened, unsealed, or tampered with.

Returns will also not be accepted for products that, after delivery, cannot be returned in the same condition as they were received.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We recommend sending us photographs of the package, the product, and any visible damage so we can properly review the case.

Once the incident has been reviewed, we will inform you of the next steps.

Return Process

To request a return, contact our team and include the following information:

• Full name.
• Order number.
• Email used for the purchase.
• Reason for the return.
• Photographs of the product, if applicable.

Do not send any product back without first receiving confirmation and instructions from our team.

Return Costs

Except in the case of an error by The Secret Corner or a damaged/incorrect product, the shipping costs associated with the return may be the responsibility of the customer.

Original shipping costs will not be refundable, unless the return is due to our error or a confirmed incident with the order.

Refunds

Once the returned product has been received and reviewed, we will inform you about the approval or rejection of the refund.

If the refund is approved, it will be processed using the corresponding payment method or through the system agreed upon with our team.

The time it takes to receive the refund may vary depending on the bank, payment method, or issuing entity.

Orders Paid by Bank Transfer

In the case of orders paid by bank transfer, if a refund is due, we may request the necessary details to process the refund amount.

The customer is responsible for providing correct details to allow the refund to be processed properly.

Customer Service

If you have any questions about a return or refund, please contact us before sending any products.

Our team will review your request and respond as soon as possible.